StaffWorks, Inc.
Our client is one of the world's leading manufacturer of highly engineered industrial springs, fasteners, screws, bellows and related metal components.
They design and create products for a variety of industries, including medical, aerospace, energy, and automotive.
The Seymour location is seeking an experienced Customer Service Representative whom will establish and maintain customer relationship and customer orders/releases, and liaise between outside sales, the customer and the division.
Essential Job FunctionsMaintain highly accurate customer backlogManage customer purchase orders and releasesTransfer data to manufacturing shop tickets, and maintain constant contact with purchasing to ensure raw requirements for customer schedules are met.
Maintain constant contact with Engineering to ensure the proper revisions of part numbers are mastered, the proper amounts have been estimated and quoted, changes are reviewed accurately, and timely, new quotes are being processed to meet customers demands.
Working with outside sourcing to secure completion dates for various plating, cleaning, grinding, etc.
Verify customer orders reflect the correct price and timing was quotedFront line responsibility of smooth handling of delivery dates and irate customers if parts are late or non-conforming.
Coordinate shipping activities.
The entry of pre-ships which direct shipping when, where, and how to ship product to customers expectations.
They maintain constant contact with shipping on a daily basis to instruct them on what may be hot and where to focus.
Coordination with Quality to insure customers request for PPAP's, ISIRs or special Certifications and labeling required.
Front line responsibility of handling irate customer calls when parts are late or nonconforming.
Skills & AbilitiesStrong communication and presentation skillsMust be an analytical thinkerNegotiation skillsKnowledge of manufacturing and productStrong knowledge of MS Office, Excel and ability to quickly learn several company based programsEducation and
Experience:
2 year college degree preferred2-3 years of customer service/sales support experience, preferably in the manufacturing fieldCompensation:
8:
00 to 4:
30 M-F some overtime may be required$20-$24IND-123About the Company:
StaffWorks, Inc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
They design and create products for a variety of industries, including medical, aerospace, energy, and automotive.
The Seymour location is seeking an experienced Customer Service Representative whom will establish and maintain customer relationship and customer orders/releases, and liaise between outside sales, the customer and the division.
Essential Job FunctionsMaintain highly accurate customer backlogManage customer purchase orders and releasesTransfer data to manufacturing shop tickets, and maintain constant contact with purchasing to ensure raw requirements for customer schedules are met.
Maintain constant contact with Engineering to ensure the proper revisions of part numbers are mastered, the proper amounts have been estimated and quoted, changes are reviewed accurately, and timely, new quotes are being processed to meet customers demands.
Working with outside sourcing to secure completion dates for various plating, cleaning, grinding, etc.
Verify customer orders reflect the correct price and timing was quotedFront line responsibility of smooth handling of delivery dates and irate customers if parts are late or non-conforming.
Coordinate shipping activities.
The entry of pre-ships which direct shipping when, where, and how to ship product to customers expectations.
They maintain constant contact with shipping on a daily basis to instruct them on what may be hot and where to focus.
Coordination with Quality to insure customers request for PPAP's, ISIRs or special Certifications and labeling required.
Front line responsibility of handling irate customer calls when parts are late or nonconforming.
Skills & AbilitiesStrong communication and presentation skillsMust be an analytical thinkerNegotiation skillsKnowledge of manufacturing and productStrong knowledge of MS Office, Excel and ability to quickly learn several company based programsEducation and
Experience:
2 year college degree preferred2-3 years of customer service/sales support experience, preferably in the manufacturing fieldCompensation:
8:
00 to 4:
30 M-F some overtime may be required$20-$24IND-123About the Company:
StaffWorks, Inc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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